How to order?

The ordering and payment process is as follows:

Step 1:  Select the case study you want to use.

Step 2: Decide the PAYMENT PLAN most suitable for you. Then CLICK on the relevant “ADD-TO-CART” button.

Step 3:  When you CLICK on the “ADD-TO-CART” button, the SHOPPING CART box will appear.

Step 4:  Understand Shopping Cart Options

             Click after you change Poster Quantity
              Proceed to Payment
              Drop all the Poster in the Shopping Cart
             Continue to add more poster(s)
                                 Cancel single selected poster

                        Select the Language (other than default) in which the
                                            poster is required

Step 5:   Choose your Location

You have to choose your location as the prices used by the Shopping Cart to bill you will depend on the location that you select. SELECT your location at the top of the Shopping Cart box, that is, "INDIA" or "INTERNATIONAL."

Step 6: Purchase and Payment Process

Step 7:  “Add more Case Studies” or “Checkout”

If you want to continue to buy more Case Studies and add them to your Shopping Cart, CLICK on the option “BUY MORE” given at the bottom of the Shopping Cart. The Shopping Cart will now be hidden and you can continue to review other Case Studies.

If you have added all the Case Studies you want to buy to the Shopping Cart and want to make the payment, CLICK on the “CHECKOUT” option given at the bottom of the Shopping Cart.

Step 8: Fill out "BILLING / DELIVERY" information

After you click on the "CHECKOUT" option, you will be asked to fill the "BILLING / DELIVERY" information. First, fill the “BILLING” information. If you’re “BILLING” and “DELIVERY” information is the same, select the relevant box and the “BILLING” information will repeat in the “DELIVERY” information.

Step 9:  Select Payment Option

After entering Billing/Delivery information, you will have to select mode of payment.

            (A)  Payment by Cheque / Demand Draft
                  (Option available in India only)

If you would like to make payment by cheque/demand draft, SELECT the payment option "CHEQUE / DEMAND DRAFT" given at the bottom of the “BILLING/DELIVERY” form and CLICK on the “PAY NOW” button.

Step 10:  Print Invoice

The invoice will appear on your screen. Check if all the information is correct. Print out the invoice by CLICKING on "PRINT INVOICE" option mentioned on top of the invoice.

Step 11:  Send payment

Sign the printed invoice and send it along with the cheque / demand draft in favour of "Merx Equity Printers" payable at New Delhi at the following address:

Merx Equity Printers
M-53, Lajpat Nagar-II
New Delhi 110024
T: +91-11-29841255 / 56
email: info@customermath.com

The PDF file of the case study ordered will be mailed to you after receipt of payment.

            (B)  Payment by Credit Card - Online Payment (Through Pay pal)
                  (Option available in India and abroad)

Step 10: If you would like to make payment by credit card, SELECT the payment option "PAYPAL" given at the bottom of the “BILLING/DELIVERY” form and CLICK on the “PAY NOW” button.

Step 11 Print Invoice

The invoice will appear on your screen. Check if all the information is correct. Print out the invoice by CLICKING on "PRINT INVOICE" option mentioned on top of the invoice.

Step 12:  Make Payment (We use PAYPAL)

If the invoice is correct, CLICK on "PAY NOW" button which appears on top of the invoice. You will now be taken to the "PAYPAL PAYMENT GATEWAY" page. Now you can proceed to make the payment by following the instructions of PAYPAL.

Purchasers located all over the world including India can make payment by credit card (through PAYPAL). Indian currency (Rs.) will be automatically converted to US $.








80/20 Rule
Customer Complaints
  Customer Finance
  Customer Mathematics
  Customer Satisfaction
  Effective Meeting
  Leadership
  Premises Renovation
  Safety
  Think
  Unhappy Customer Stock Exchange
  Customer Benefits
  Customer Defection
  Customer Icebergs
  Customer Retention
  Demanding Customers
  Innovation
  Lost Customers
  Quality
  Teamwork
  Time Management
  5S
  6 Sigma
  Corporate Social Responsibility
  Lean
  Strategy


Management Guru
Case Studies :
Barista  I Matiz  I Reliance  I Paramount Airlines I Airtel  I Kellogg's
Home  I  About us  I  About Avinash Narula I  Caselets  I  How to order  I  Contact us I  Copyright